AI agent · Support
Staff Knowledge Assistant
Your team asks questions about SOPs, prices and policies and gets answers with links to the source document.
- Steps in the workflow
- 4
- Systems connected
- 3
- Channels
- 2
- Typical build time
- 3–5 wks
How does the Staff Knowledge Assistant work?
Each step below is part of the real workflow. The packets show data moving from one step to the next.
Step 1 · Trigger
Staff question
Step 2 · AI step
Search SOPs, drives, wikis
Step 3 · AI step
Answer with citations
Step 4 · Decision
Not found?
Yes → ask the owner, add answer to the base
No → done
How much time could it save you?
Move the sliders to match your business. The estimate updates as you go.
Hours saved per year
468
Staff time value
AED 28,080
Your inputs × 52 weeks. Before running costs; see the automation ROI calculator for payback.
What do you get?
- Workflow design and written limits for the agent
- Integration with Google Drive / SharePoint, Notion, Slack / Teams
- Arabic and English replies, tested with real messages
- Human hand-off with full conversation history
- Logs and a monthly accuracy and savings review
- Hosting, monitoring and updates (optional managed plan)
Staff Knowledge Assistant: questions
What does the Staff Knowledge Assistant do?
Your team asks questions about SOPs, prices and policies and gets answers with links to the source document.
How long does it take to build the Staff Knowledge Assistant?
Typically 3–5 weeks from kick-off to launch, including testing with real, anonymised conversations from your business.
Does it work in Arabic?
Yes. It handles Arabic and English content.
Which systems does it connect to?
Google Drive / SharePoint, Notion, Slack / Teams. We can connect other tools your team uses through their APIs.
What happens when the agent is not sure?
It stops and hands the case to your team with the full context, rather than guessing.
How do you measure whether it works?
We track questions answered, onboarding time, and review results with you every month.
Which channels does the Staff Knowledge Assistant work on?
Slack / Teams and Internal web. It can be added to more channels later without rebuilding its knowledge or logic.
Which businesses use the Staff Knowledge Assistant?
Almost any business with this kind of workload — it is not specific to one industry.
How does the Staff Knowledge Assistant work, step by step?
1. Staff question 2. Search SOPs, drives, wikis 3. Answer with citations 4. Not found?
Is the Staff Knowledge Assistant a big project?
It is a mid-sized build: it connects to two or three of your systems and takes actions such as booking or creating records.
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Part of these industry packs
Launch the Staff Knowledge Assistant in 3–5 weeks.
Tell us what you need. An engineer replies within one working day.