Government & semi-government · Solution
Service automation for government & semi-government
Service automation for government & semi-government businesses in the UAE: forms, workflows and AI assistants with human oversight.
Discuss your projectHow does it work?
Digital forms and workflows replace paper and email chains, with routing, approvals and status updates. AI assistants answer common questions from approved sources with disclosure and human oversight.
What’s included?
- AI agents for WhatsApp, website chat, email and phone
- Workflow automation with n8n, Make or custom code
- Knowledge bases trained on your own documents
- CRM, calendar, accounting and ERP integrations
- Guardrails, human hand-off and full logs
- Monthly review of savings and costs
How do we deliver it?
Pick one workflow and measure it today
Design the agent, its data sources and its limits
Build and test with real (anonymised) conversations
Launch with human review switched on
Monthly review of accuracy, savings and costs
Where does it fit in the customer journey?
- 1
Requirements and stakeholder workshops
- 2
Accessible, Arabic-first design
- 3
Secure build with security review
- 4
UAE-hosted launch with monitoring
- 5
Ongoing support and reporting
Frequently asked questions
Why do government & semi-government businesses need service automation?
Because of challenges like strict accessibility and arabic-first requirements and data residency and security reviews. Forms, workflows and AI assistants with human oversight.
How long does it take?
It can, so every agent has limits, a hand-off to your team for anything unclear, and logs we review monthly.
Can you host in the UAE?
Yes, in UAE data centres when required.
Do you follow accessibility standards?
We design and test to WCAG 2.2 AA.
Can you work through government procurement?
Yes. We provide the documentation, proposals and compliance information procurement requires.
Do you test with screen readers?
Yes, alongside automated accessibility testing.
Can content teams update the site themselves?
Yes, through a CMS with roles, approvals and version history.
Do you provide security testing?
Yes, including vulnerability scanning and support for third-party penetration tests.
What is an Arabic AI chatbot?
A chatbot powered by a language model that understands and replies in Arabic and English, answers from your approved information and hands over to your team when needed.
Can the AI agent work on WhatsApp?
Yes, through the WhatsApp Business API, as well as on your website, email and phone.
More government & semi-government solutions
AI agents for this sector
- AI agentWebsite Sales AssistantA chat assistant trained on your services, prices and FAQs that answers visitors and captures their details.
- AI agent24/7 Customer Support AgentAnswers common questions from your help content, takes actions like checking an order, and hands tricky cases to a human with full context.
- AI agentEmail Triage & Reply AgentSorts the shared inbox, drafts replies in your tone and routes each email to the right person.
Service details: AI & automation →
Ready when you are.
Tell us what you need. An engineer replies within one working day.