AI agent · Operations
Dispatch Coordinator
Assigns jobs to drivers or technicians by location and skills, and keeps customers updated on arrival times.
- Steps in the workflow
- 5
- Systems connected
- 3
- Channels
- 1
- Typical build time
- 5–8 wks
How does the Dispatch Coordinator work?
Each step below is part of the real workflow. The packets show data moving from one step to the next.
Step 1 · Trigger
New job or delivery
Step 2 · AI step
Pick the best driver by area and load
Step 3 · System action
Send job to driver app or WhatsApp
Step 4 · System action
Track progress
Step 5 · System action
Notify customer with ETA
How much time could it save you?
Move the sliders to match your business. The estimate updates as you go.
Hours saved per year
468
Staff time value
AED 28,080
Your inputs × 52 weeks. Before running costs; see the automation ROI calculator for payback.
What do you get?
- Workflow design and written limits for the agent
- Integration with Maps API, Driver app, WhatsApp
- Arabic and English replies, tested with real messages
- Human hand-off with full conversation history
- Logs and a monthly accuracy and savings review
- Hosting, monitoring and updates (optional managed plan)
Dispatch Coordinator: questions
What does the Dispatch Coordinator do?
Assigns jobs to drivers or technicians by location and skills, and keeps customers updated on arrival times.
How long does it take to build the Dispatch Coordinator?
Typically 5–8 weeks from kick-off to launch, including testing with real, anonymised conversations from your business.
Does it work in Arabic?
Yes. It understands and replies in Arabic and English, and switches to match the customer.
Which systems does it connect to?
Maps API, Driver app, WhatsApp. We can connect other tools your team uses through their APIs.
What happens when the agent is not sure?
It stops and hands the case to your team with the full context, rather than guessing.
How do you measure whether it works?
We track jobs per driver per day, late arrivals, and review results with you every month.
Which channels does the Dispatch Coordinator work on?
WhatsApp. It can be added to more channels later without rebuilding its knowledge or logic.
Which businesses use the Dispatch Coordinator?
It is most often used in logistics, services and restaurants, and adapts to other sectors with the same kind of workload.
How does the Dispatch Coordinator work, step by step?
1. New job or delivery 2. Pick the best driver by area and load 3. Send job to driver app or WhatsApp 4. Track progress 5. Notify customer with ETA
Is the Dispatch Coordinator a big project?
It is an enterprise build: several integrations, approvals and custom logic, delivered in phases with testing at each stage.
Related agents
- SalesWhatsApp Lead QualifierAnswers every WhatsApp enquiry in seconds, in Arabic or English, asks the right questions and hands hot leads to your team.
- SalesAppointment Booking AgentFinds a free slot, books it, sends reminders and reschedules, so the front desk stops playing phone tag.
- SalesLead Re-activation AgentWorks through old, cold leads with personal, polite messages and books calls with the ones who reply.
Related automations
Launch the Dispatch Coordinator in 5–8 weeks.
Tell us what you need. An engineer replies within one working day.