AI agent · Support
Returns & Refunds Agent
Checks the return policy, collects photos and reasons, creates the return label and keeps the customer updated.
- Steps in the workflow
- 5
- Systems connected
- 3
- Channels
- 3
- Typical build time
- 2–4 wks
How does the Returns & Refunds Agent work?
Each step below is part of the real workflow. The packets show data moving from one step to the next.
Step 1 · Trigger
Return request
Step 2 · System action
Check order date and policy
Step 3 · AI step
Collect reason and photos
Step 4 · Decision
Within policy?
Yes → create label and pickup
No → explain politely, offer alternative
Step 5 · System action
Refund when item is received
How much time could it save you?
Move the sliders to match your business. The estimate updates as you go.
Hours saved per year
468
Staff time value
AED 28,080
Your inputs × 52 weeks. Before running costs; see the automation ROI calculator for payback.
What do you get?
- Workflow design and written limits for the agent
- Integration with Store platform, Courier API, Payment gateway
- Arabic and English replies, tested with real messages
- Human hand-off with full conversation history
- Logs and a monthly accuracy and savings review
- Hosting, monitoring and updates (optional managed plan)
Returns & Refunds Agent: questions
What does the Returns & Refunds Agent do?
Checks the return policy, collects photos and reasons, creates the return label and keeps the customer updated.
How long does it take to build the Returns & Refunds Agent?
Typically 2–4 weeks from kick-off to launch, including testing with real, anonymised conversations from your business.
Does it work in Arabic?
Yes. It understands and replies in Arabic and English, and switches to match the customer.
Which systems does it connect to?
Store platform, Courier API, Payment gateway. We can connect other tools your team uses through their APIs.
What happens when the agent is not sure?
It stops and hands the case to your team with the full context, rather than guessing.
How do you measure whether it works?
We track return handling time, and review results with you every month.
Which channels does the Returns & Refunds Agent work on?
Website chat, WhatsApp and Email. It can be added to more channels later without rebuilding its knowledge or logic.
Which businesses use the Returns & Refunds Agent?
It is most often used in e-commerce and retail, and adapts to other sectors with the same kind of workload.
How does the Returns & Refunds Agent work, step by step?
1. Return request 2. Check order date and policy 3. Collect reason and photos 4. Within policy? 5. Refund when item is received
Is the Returns & Refunds Agent a big project?
It is a mid-sized build: it connects to two or three of your systems and takes actions such as booking or creating records.
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- Support24/7 Customer Support AgentAnswers common questions from your help content, takes actions like checking an order, and hands tricky cases to a human with full context.
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Launch the Returns & Refunds Agent in 2–4 weeks.
Tell us what you need. An engineer replies within one working day.