AI agent · Support
Review Responder
Drafts warm, specific replies to every Google review and flags unhappy customers for a call back.
- Steps in the workflow
- 5
- Systems connected
- 3
- Channels
- 2
- Typical build time
- 1–2 wks
How does the Review Responder work?
Each step below is part of the real workflow. The packets show data moving from one step to the next.
Step 1 · Trigger
New review
Step 2 · AI step
Read sentiment and details
Step 3 · AI step
Draft a reply in the reviewer's language
Step 4 · Decision
Rating under 4?
Yes → alert manager to call
No → post after approval
Step 5 · System action
Weekly review summary
How much time could it save you?
Move the sliders to match your business. The estimate updates as you go.
Hours saved per year
468
Staff time value
AED 28,080
Your inputs × 52 weeks. Before running costs; see the automation ROI calculator for payback.
What do you get?
- Workflow design and written limits for the agent
- Integration with Google Business Profile, Tripadvisor, WhatsApp alert
- Arabic and English replies, tested with real messages
- Human hand-off with full conversation history
- Logs and a monthly accuracy and savings review
- Hosting, monitoring and updates (optional managed plan)
Review Responder: questions
What does the Review Responder do?
Drafts warm, specific replies to every Google review and flags unhappy customers for a call back.
How long does it take to build the Review Responder?
Typically 1–2 weeks from kick-off to launch, including testing with real, anonymised conversations from your business.
Does it work in Arabic?
Yes. It handles Arabic and English content.
Which systems does it connect to?
Google Business Profile, Tripadvisor, WhatsApp alert. We can connect other tools your team uses through their APIs.
What happens when the agent is not sure?
It stops and hands the case to your team with the full context, rather than guessing.
How do you measure whether it works?
We track review reply rate, average rating, and review results with you every month.
Which channels does the Review Responder work on?
Google and Tripadvisor. It can be added to more channels later without rebuilding its knowledge or logic.
Which businesses use the Review Responder?
It is most often used in restaurants, hospitality, retail and healthcare, and adapts to other sectors with the same kind of workload.
How does the Review Responder work, step by step?
1. New review 2. Read sentiment and details 3. Draft a reply in the reviewer's language 4. Rating under 4? 5. Weekly review summary
Is the Review Responder a big project?
No. It is a starter agent: one channel, your own content and a simple hand-over, usually live within a few weeks.
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Launch the Review Responder in 1–2 weeks.
Tell us what you need. An engineer replies within one working day.