What is AI agent?

An AI agent combines a language model with access to tools and data, so it can complete tasks such as booking appointments within rules you set.

Software that uses AI to understand requests and take actions.

Use the free Automation ROI calculator from Webmaster.ae. See how many hours and dirhams automating a repetitive task saves each year.

Large language models such as Claude, GPT and Gemini predict and generate text, powering chatbots, agents and writing tools.

Workflow automation connects apps and runs tasks — such as copying form leads into a CRM and notifying sales — without manual work. n8n, Make and Zapier are common tools.

RAG retrieves relevant passages from a knowledge base and gives them to the model, so answers are grounded in your approved content.

A chatbot powered by a language model that understands and replies in Arabic and English, answers from your approved information and hands over to your team when needed.

Yes, through the WhatsApp Business API, as well as on your website, email and phone.

A focused first agent usually takes two to five weeks, including testing with real, anonymised conversations.

Running costs are AI model usage, hosting and messaging fees. Our AI token cost calculator estimates model costs from your volumes.