Retail & e-commerce · Solution
Order automation for retail & e-commerce
Order automation for retail & e-commerce businesses in the UAE: orders flow to your ERP, courier and accounting automatically.
Discuss your projectHow does it work?
Each order should only be typed once — by the customer. We connect your store to stock, couriers, accounting and WhatsApp so orders create shipments, update inventory, raise invoices and notify customers automatically, with exceptions flagged to your team.
What’s included?
- AI agents for WhatsApp, website chat, email and phone
- Workflow automation with n8n, Make or custom code
- Knowledge bases trained on your own documents
- CRM, calendar, accounting and ERP integrations
- Guardrails, human hand-off and full logs
- Monthly review of savings and costs
How do we deliver it?
Pick one workflow and measure it today
Design the agent, its data sources and its limits
Build and test with real (anonymised) conversations
Launch with human review switched on
Monthly review of accuracy, savings and costs
Where does it fit in the customer journey?
- 1
Sees a product on Instagram or Google Shopping
- 2
Buys in two taps with Apple Pay
- 3
Order flows to stock, courier and accounts
- 4
Gets WhatsApp delivery updates
- 5
Receives a review request and repeat offer
Frequently asked questions
Why do retail & e-commerce businesses need order automation?
Because of challenges like stock out of sync between store and shop floor and abandoned carts on mobile. Orders flow to your ERP, courier and accounting automatically.
How long does it take?
It can, so every agent has limits, a hand-off to your team for anything unclear, and logs we review monthly.
Can you connect our POS?
Most modern POS systems have APIs we can integrate for stock and orders.
Do you support cash on delivery?
Yes, alongside cards and wallets.
Shopify or WooCommerce for a UAE store?
Shopify suits most retailers who want low maintenance; WooCommerce suits those who need more control. Our comparison page covers the trade-offs.
Can you connect our store to Amazon.ae or Noon?
Yes, through marketplace integrations that sync products, stock and orders.
Do you set up Google Shopping?
Yes, including the product feed, Merchant Center and campaigns.
Can customers order on WhatsApp?
Yes, with a catalogue and an assistant that takes orders and payment links.
What is an Arabic AI chatbot?
A chatbot powered by a language model that understands and replies in Arabic and English, answers from your approved information and hands over to your team when needed.
Can the AI agent work on WhatsApp?
Yes, through the WhatsApp Business API, as well as on your website, email and phone.
More retail & e-commerce solutions
AI agents for this sector
- AI agentWhatsApp Lead QualifierAnswers every WhatsApp enquiry in seconds, in Arabic or English, asks the right questions and hands hot leads to your team.
- AI agentWebsite Sales AssistantA chat assistant trained on your services, prices and FAQs that answers visitors and captures their details.
- AI agentShopping ConciergeRecommends products like a good shop assistant, checks stock and sizes, and sends a ready-to-pay cart link.
Service details: AI & automation →
Ready when you are.
Tell us what you need. An engineer replies within one working day.